Refund and Returns Policy

1. Returns

We want you to be completely satisfied with your purchase from Britishbazar. If for any reason you are not satisfied, we offer a hassle-free return policy. Please review the following guidelines to understand our process:

2. Eligibility for Returns

  • Products must be returned within 14 days from the date of purchase.
  • Products must be in their original condition, unused, and with all original tags and packaging.
  • Personalized or customized items are not eligible for return unless there is a manufacturing defect.

3. Return Process

To initiate a return, please follow these steps:

  • Contact our customer service at support@britishbazar.com to obtain a Return Authorization (RA) number.
  • Pack the item securely, include the original invoice, and clearly mark the RA number on the outside of the package.
  • Ship the item to the address provided by our customer service.

4. Refund Policy

  • Refunds will be processed within [number] days of receiving the returned item.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping fees are non-refundable unless the return is due to a manufacturing defect or an error on our part.

5. Card Payment Refunds

For refunds processed to a credit or debit card:

  • The refund may take up to [number] business days to reflect on your card statement.
  • The processing time may vary depending on your card issuer’s policies.

6. Other Payment Methods

For refunds processed through other payment methods:

  • Refunds will be issued using the original payment method.
  • Processing times may vary based on the payment method used.

7. Circumstances for Refund Policy

Our refund policy applies under the following circumstances:

  • The product is damaged or defective.
  • The wrong item was shipped.
  • The product does not match the description on our website.

8. Non-Refundable Items

  • Gift cards are non-refundable.
  • Final sale and clearance items are non-returnable.

9. Exchange Policy

We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

10. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service at support@britishbazar.com or 01604528915.